What would you like to know?
Do you offer customised jewellery?
Yes! We offer a free customisation service on selected pieces (e.g., engraving, length adjustment, or bespoke requests). Customised items cannot be returned unless faulty, so please double-check your request before confirming.
How long will my order take to arrive?
UK orders: Typically 2–5 working days
International orders: Around 7–15 working days depending on destination and local customs processing
During busy seasons (Christmas, Valentine’s Day, etc.), delivery may take a little longer.
What payment methods do you accept?
We accept all major debit/credit cards, PayPal, Apple Pay, and Klarna (buy now, pay later options where available).
How should I care for my jewellery?
Start by filling out your information here and a member of our team will contact you ASAP to introduce us and plan for next steps.
How can I contact customer service?
You can reach us via:
Email: [email protected]
Instagram DM: @gazon-artificiel-marseille
Or through our Contact Us page
We usually reply within 24 hours (Monday–Saturday).
.
