Thank you for shopping with Vanta Designer.
We take great pride in the quality and craftsmanship of our products, and we want you to be delighted with your purchase.
If, for any reason, you are not completely satisfied, our returns policy makes the process simple and transparent.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, the item must be:
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In its original condition – unworn, unused, and free from any marks, scratches, or damage.
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Returned in its original packaging, including any branded boxes, pouches, or protective materials.
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Accompanied by any tags or labels that were originally attached.
We reserve the right to refuse a return if the product shows signs of wear, use, or alteration.
How to Return an Item
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Contact us within 14 days of delivery at [email protected] (or via our website contact form).
Include your order number, item name, and reason for return. -
Pack your item carefully in its original packaging to prevent damage in transit.
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Ship your return using a trackable postal or courier service.
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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Original delivery charges are non-refundable.
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Refunds
Once we receive and inspect your return, we will notify you by email.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Please note:
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Original shipping costs are non-refundable.
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Refund times may vary depending on your bank or payment provider.
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If your return does not meet the conditions above, the item will be sent back to you.
Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return your purchase for a refund and place a new order for the desired product.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
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Earrings for pierced ears
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Custom or personalised products
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Items marked as “Final Sale” or “Non-Returnable”
Customer Responsibility
Please ensure your return is packaged securely and sent via a tracked delivery service.
We cannot accept liability for parcels lost or damaged in transit due to insufficient packaging or untracked postage.
Need Help?
If you have any questions or require assistance with your return, our support team is always here to help.
📧 [email protected]
Policy Updates
This Refund & Returns Policy may be updated from time to time without prior notice.
Please refer to the latest version available on our website at the time of your purchase.